AH
Aqeelah H
1 reviews | Active since Dec 2021
29 Dec 2021, 08:53
Livid
How does a customer end up with 2 incorrect sizes after 2 checks was done by the consultants?1 as it came out of the stock room..and 1 when you pay..Please address this matter!!!! Christmas was spoiled!!!!!!as it was gifts.
Helpful (0)
Replies (3)0
Replies (3)
Totalsports's replyOfficial
29 Dec 2021, 12:31Good afternoon Aqeelah, w're sorry to hear that you received an incorrect item in the box. Are you able to visit the branch for an exchange?
Totalsports's reply29 Dec 2021, 12:31
Official
Good afternoon Aqeelah, w're sorry to hear that you received an incorrect item in the box. Are you able to visit the branch for an exchange?
AH
Aqeelah H's updateReviewer Update
29 Dec 2021, 15:26Hi...the takkies was exchanged after half hour of looking for the correct size six as I got a size 4 and 6 as a pair.its not about exchanging,but my son's Day was spoiled as it was a Christmas gift.im a sufferer of long COVID and this stress was not good for me...I'm still not ok with this..they failed after 2 checks was done.
AH
Aqeelah H's update29 Dec 2021, 15:26
Reviewer Update
Hi...the takkies was exchanged after half hour of looking for the correct size six as I got a size 4 and 6 as a pair.its not about exchanging,but my son's Day was spoiled as it was a Christmas gift.im a sufferer of long COVID and this stress was not good for me...I'm still not ok with this..they failed after 2 checks was done.
Totalsports's replyOfficial
01 Jan 2022, 10:46Good morning Aqeelah, thank you for the update. We are looking into the process of why you received incorrect sizes multiple times to ensure a better service from us. We apologise again for the inconvenience that this has caused.
Totalsports's reply01 Jan 2022, 10:46
Official
Good morning Aqeelah, thank you for the update. We are looking into the process of why you received incorrect sizes multiple times to ensure a better service from us. We apologise again for the inconvenience that this has caused.