Lack of Service

My Name is Rose Talane

I handed in my Tablet for repairs with Jones at Total Sport Eastgate on the 25th of November 2017.

I was told that because its the weekend they will only book it in on Monday being the 27th of November 2017.

Today being the 6th of December I called Total Sport ans poke to Jones at 9 am to inquire what was happening with the Tablet. He asked to do his finding and he will call me back.

Around 14:00 pm I called him and he still did not have any feedback for me. Then he calls me at 15:30 to ell me the tablet has been booked in but not collected. When I ask when it was booked in he tells me Monday being the 4th of December 2017.

This means that the Tablet has been lying around for the whole week gathering dust what the hell where they doing not booking it in. I'm not happy with this level of service and I need someone to get to the bottom of this and ensure that I receive the level of service that expected of them. Highly disappointed. If my guess is right the phone was only booked in today after I called.

Rose Talane