Lack of accountability & promotes poor customer service!

I am deeply disappointed by how my complain about poor service at the Total Sports Matlosana Mall was handled or should I say "not attended". After filing a formal complaint with the TFG customer service department, the last email I received was I should provide my contact info so the matter would be escalated accordingly, I did so and that was the end of it. Its been a week thereafter and there has been no updates whatsoever & I think its safe for me to assume that they are in agreement with the treatment I received from their staff members.