Know your products

<p>Yesterday I went to Totalsports in Sandton, looking for a good running shoe. The lady who helped me was not unfriendly and but was not able to help me because she knew nothing about any of the shoes I asked her about. I asked what the difference was between the Asic Cumulus, Asic Nimbus, and the Asic Gel. I was only asking about one brand but she couldn't help me, nor was there anyone in the store who could help me. When one is spending R3000 on a running shoe, it is not unreasonable to expect a salesperson to know their product. I eventually just tried each one on (also something she kept getting wrong, bring the wrong sizes and colors repeatedly, and also made no effort to help me remove the stuffing from the shoe), and my husband phoned a runner friend of his who knows the Asic brand well. The one gentleman at Totalsports asked me to walk for him and then told me I need to get the top of the range Asic shoe because of my gait. However, when I asked him what it was about my gait that made him say this, he could not answer me, he just said that's the right shoe for my foot. Anyway, I ended up spending R3699 for a running shoe, but sadly with no help from the staff. I really think your staff need to be trained better, on their people s****s, job s****s, and knowing what they're selling. The entire process was unnecessarily time-consuming and frustrating. </p>