Is this now how people - \customers"get treated?"""

I went to TS menlyn today to go exchange a pair of Adidas sandals... to my horror. When I got to the till.. thabang was behind the till punching his dockets. There was plastic cell phone stands on the counter which I moved out of the way to be able to place my goods. I told him that I would like to exchange. He shouted to whom ever in the shoe dep to get me a size 6...I asked for an 8. I waited... waited... until I told him... do the refund so long then just ring new tr when shoes arrive. He said ik.. and did it... but no one to auth the tr... I waited again. 10 min went by. When I asked khosi whom was doing admin to help. She shouted to a person on the floor \is someone helping HER". Another lady on the phone taking a personal call for at least 10 min already.. wow... no wonder your customers can't get service... I waited another 5 min in which they then told me no size. I told thabang to look in other shops (should this not be offered to me) and it was too much effort for him. I told them to refund me. I was horrified at the level of service. I can not believe total sports has gone from great to a damaging brand. Your choice of music is poor. Your staff should be the best.. in """