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Bathabile N
1 reviews | Active since Aug 2019
22 Jul 2021, 16:21
insurance
we bought 2 phones cash and we insured 1 and they were supposed to debit on the 20-07-2021 but they didnt i phoned totalsports lakeside mall on the 21-07-2021 and i was told to call the insurance and i did and they didnt find any record so in other words the documents we not submitted to the insurance i then called total sports again and i was told they will call me back im still waiting for that call
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Replies (5)
Totalsports's replyOfficial
22 Jul 2021, 17:45Hi Bathabile, thank you for taking the time to share your experience with us. Could you please advise if you have a copy of your insurance forms & what debit order documentation was done in-store?
Totalsports's reply22 Jul 2021, 17:45
Official
Hi Bathabile, thank you for taking the time to share your experience with us. Could you please advise if you have a copy of your insurance forms & what debit order documentation was done in-store?
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Bathabile N's updateReviewer Update
23 Jul 2021, 08:28yes i do have insurance forms
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Bathabile N's update23 Jul 2021, 08:28
Reviewer Update
yes i do have insurance forms
Totalsports's replyOfficial
23 Jul 2021, 08:47Thank you. Please could you share the policy number / reference number from the forms for us?
Totalsports's reply23 Jul 2021, 08:47
Official
Thank you. Please could you share the policy number / reference number from the forms for us?
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Bathabile N's updateReviewer Update
23 Jul 2021, 16:26in***
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Bathabile N's update23 Jul 2021, 16:26
Reviewer Update
in***
Totalsports's replyOfficial
23 Jul 2021, 16:55Thank you. We've escalated this to our Insurance team & Area Manager to assist further. They will contact you as soon as possible, during business hours.
Totalsports's reply23 Jul 2021, 16:55
Official
Thank you. We've escalated this to our Insurance team & Area Manager to assist further. They will contact you as soon as possible, during business hours.