RE
Reinhardt E
1 reviews | Active since Apr 2022
19 Apr 2022, 13:47
Incorrect refund
I bought a Nike jacket for my wife on Thursday 14/04/2022 at Cresta store, i paid partial on my account and the majority difference in cash. I went to return it ove r the weekend as my wife came home with a jacket herslef, now they want to refund me in full on my account only ! The gentleman at clearwater store trying to resolve this as the cresta lady loaded it wrong onto the system ...i am still not refunded and i wont accept full refund on my account only. Exteremely poor service !!!
Helpful (0)
Replies (5)0
Replies (5)
Totalsports's replyOfficial
19 Apr 2022, 13:57Good afternoon Reinhardt, thank you for bringing this to our attention. We've asked our Area Manager to assist further.
Totalsports's reply19 Apr 2022, 13:57
Official
Good afternoon Reinhardt, thank you for bringing this to our attention. We've asked our Area Manager to assist further.
RE
Reinhardt E's updateReviewer Update
20 Apr 2022, 12:20I still havent any call to resolve my issue and all numbers for customer service are not working ! Can someone please reach out to me this is such bad service
RE
Reinhardt E's update20 Apr 2022, 12:20
Reviewer Update
I still havent any call to resolve my issue and all numbers for customer service are not working ! Can someone please reach out to me this is such bad service
Totalsports's replyOfficial
20 Apr 2022, 12:44We're sorry to hear that our team have not yet reached out to you Reinhardt. We apologise on their behalf & are looking into why you haven't been contacted.
Totalsports's reply20 Apr 2022, 12:44
Official
We're sorry to hear that our team have not yet reached out to you Reinhardt. We apologise on their behalf & are looking into why you haven't been contacted.
RE
Reinhardt E's updateReviewer Update
21 Apr 2022, 11:01So this is the third day without a call to resolve my matter ! I strongly suggest someone from head office calls me and not just reply here on the forum !!!!
RE
Reinhardt E's update21 Apr 2022, 11:01
Reviewer Update
So this is the third day without a call to resolve my matter ! I strongly suggest someone from head office calls me and not just reply here on the forum !!!!
Totalsports's replyOfficial
21 Apr 2022, 11:06Good morning Reinhardt, we understand the frustration & apologise again. The team will be contacting you today with feedback.
Totalsports's reply21 Apr 2022, 11:06
Official
Good morning Reinhardt, we understand the frustration & apologise again. The team will be contacting you today with feedback.