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chrismari L
1 reviews | Active since Sept 2015
22 Jul 2021, 13:19
inconvenienced by online shopping
actually, they deserve no stars at all from me today.
these days online shopping is happening daily. this is the worst service I have ever experienced!
I placed an order on Saturday 17th, paid partly with a voucher & the remainder via eft everything went smoothly, the order is being processed for click & collect. now we wait for a notification for ready for collection right?
on Wednesday evening I check the order status. it reads awaiting refund & that the order was returned. so I emailed a query to totalsports to please explain to me what is going on since the order went through & the item is still in stock online, so what seems to be the problem + I received no notifications of this change in the status of my order from them.
1st lady calls me at 8:47, have no idea why my order was cancelled or returned, all payments show on their very very slow system, she will check with her supervisor & get back to me.. never to be heard from since
2nd lady calls me at 10:30, said I was waiting on 1st lady to call me back.
12:18 3rd call, not aware of anyone else already called me, nothing was escalated on the system, I have to repeat the entire incident, she will get back to me.
she calls back with this, they have no idea why my order was canceled or returned & all they can do is to send me a voucher for the voucher I used & refund the eft to my bank & the I can repurchase the item again, which is still in stock
sure this may be a solution for you totalsport, but it is just not good enough!
Helpful (0)
Replies (33)0
Replies (33)
Totalsports's replyOfficial
22 Jul 2021, 14:04Good afternoon Chrismari, thank you for sharing your experience with us. We're sorry to hear that we have disappointed you with our service. Please could you share your P order number with us & we'll have the e-commerce team look into the reason for cancellation & provide feedback.
Totalsports's reply22 Jul 2021, 14:04
Official
Good afternoon Chrismari, thank you for sharing your experience with us. We're sorry to hear that we have disappointed you with our service. Please could you share your P order number with us & we'll have the e-commerce team look into the reason for cancellation & provide feedback.
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chrismari L's updateReviewer Update
22 Jul 2021, 16:31Hi
I do not really interested to hear your reasons for not being able to deliver.
please see the order number below
ORDER NUMBER - P***
I already located the item in stock at your Adderley street, Cape town branch.
please arrange with Kaya, the shop attendant who helped me over the phone, that I can collect the item there tomorrow, Friday 23 July 2021, since it is already paid for & there is no need for any refunds & delays.
their nr is ***
Thank you
I do not really interested to hear your reasons for not being able to deliver.
please see the order number below
ORDER NUMBER - P***
I already located the item in stock at your Adderley street, Cape town branch.
please arrange with Kaya, the shop attendant who helped me over the phone, that I can collect the item there tomorrow, Friday 23 July 2021, since it is already paid for & there is no need for any refunds & delays.
their nr is ***
Thank you
cL
chrismari L's update22 Jul 2021, 16:31
Reviewer Update
Hi
I do not really interested to hear your reasons for not being able to deliver.
please see the order number below
ORDER NUMBER - P***
I already located the item in stock at your Adderley street, Cape town branch.
please arrange with Kaya, the shop attendant who helped me over the phone, that I can collect the item there tomorrow, Friday 23 July 2021, since it is already paid for & there is no need for any refunds & delays.
their nr is ***
Thank you
I do not really interested to hear your reasons for not being able to deliver.
please see the order number below
ORDER NUMBER - P***
I already located the item in stock at your Adderley street, Cape town branch.
please arrange with Kaya, the shop attendant who helped me over the phone, that I can collect the item there tomorrow, Friday 23 July 2021, since it is already paid for & there is no need for any refunds & delays.
their nr is ***
Thank you
Totalsports's replyOfficial
23 Jul 2021, 09:14Unfortunately as the order has been cancelled we are not able to have you collect it from the store as the order has been terminated & the refund process has started.
Totalsports's reply23 Jul 2021, 09:14
Official
Unfortunately as the order has been cancelled we are not able to have you collect it from the store as the order has been terminated & the refund process has started.
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chrismari L's updateReviewer Update
23 Jul 2021, 09:49You do understand that I did not request either cancellation or refund?
I was also not asked at any point what I ad the customer would prefer.
At no point did totalsports make any effort to make good on my order.
Its mind boggling that you do not want & are unable to serve a customer ??♀️
I was also not asked at any point what I ad the customer would prefer.
At no point did totalsports make any effort to make good on my order.
Its mind boggling that you do not want & are unable to serve a customer ??♀️
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chrismari L's update23 Jul 2021, 09:49
Reviewer Update
You do understand that I did not request either cancellation or refund?
I was also not asked at any point what I ad the customer would prefer.
At no point did totalsports make any effort to make good on my order.
Its mind boggling that you do not want & are unable to serve a customer ??♀️
I was also not asked at any point what I ad the customer would prefer.
At no point did totalsports make any effort to make good on my order.
Its mind boggling that you do not want & are unable to serve a customer ??♀️
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chrismari L's updateReviewer Update
23 Jul 2021, 09:50I am also not informed as to how long this unwanted process is going to take
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chrismari L's update23 Jul 2021, 09:50
Reviewer Update
I am also not informed as to how long this unwanted process is going to take
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chrismari L's updateReviewer Update
23 Jul 2021, 09:51You definitely make life more complicated instead of making it simpler, which is teally the whole idea of online shopping ??♀️
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chrismari L's update23 Jul 2021, 09:51
Reviewer Update
You definitely make life more complicated instead of making it simpler, which is teally the whole idea of online shopping ??♀️
Totalsports's replyOfficial
23 Jul 2021, 09:53We understand your frustration Chrismari. As per the Terms & Conditions of our site (https://www.totalsports.co.za/browse/staticContent.jsp?pageName=termsDetailOnline) that are acknowledged as agreed to by using the site, the following:
Order cancellation by us: We reserve the right to not process an order or to cancel an existing order (partially or completely):
Order cancellation by us: We reserve the right to not process an order or to cancel an existing order (partially or completely):
- If you have gone under debt review before your order is fulfilled;
- If, on any of our websites or apps, we suspect that you have, or have tried to: abuse the website/app; intercept data; commit *****; hack into our systems; or create multiple user profiles to take advantage of a promotion or other offer intended by us to be used once-off by you. We will also be entitled to blacklist you on our database, delete your profile and suspend or terminate your access to our websites and apps (in which case we accept no liability which may arise); and
- If there has been an error. Errors include system errors, the goods no longer being available, incorrect price, quantity or description of the goods. We will not be bound by errors and we will inform you of such errors as soon as we become aware of them.
If cancellation of an order is initiated by us, no cancellation fees will be payable. We will refund you the Rand value that you have paid, only if you have already paid for the cancelled order.
Refunds take 7-10 days to process & the payment is refunded back to the method of payment used. As our Customer Services agent has already advised you, this will be done via a new voucher to replace the voucher used for the transaction & the balance via an EFT back into your bank account.
Refunds take 7-10 days to process & the payment is refunded back to the method of payment used. As our Customer Services agent has already advised you, this will be done via a new voucher to replace the voucher used for the transaction & the balance via an EFT back into your bank account.
Totalsports's reply23 Jul 2021, 09:53
Official
We understand your frustration Chrismari. As per the Terms & Conditions of our site (https://www.totalsports.co.za/browse/staticContent.jsp?pageName=termsDetailOnline) that are acknowledged as agreed to by using the site, the following:
Order cancellation by us: We reserve the right to not process an order or to cancel an existing order (partially or completely):
Order cancellation by us: We reserve the right to not process an order or to cancel an existing order (partially or completely):
- If you have gone under debt review before your order is fulfilled;
- If, on any of our websites or apps, we suspect that you have, or have tried to: abuse the website/app; intercept data; commit *****; hack into our systems; or create multiple user profiles to take advantage of a promotion or other offer intended by us to be used once-off by you. We will also be entitled to blacklist you on our database, delete your profile and suspend or terminate your access to our websites and apps (in which case we accept no liability which may arise); and
- If there has been an error. Errors include system errors, the goods no longer being available, incorrect price, quantity or description of the goods. We will not be bound by errors and we will inform you of such errors as soon as we become aware of them.
If cancellation of an order is initiated by us, no cancellation fees will be payable. We will refund you the Rand value that you have paid, only if you have already paid for the cancelled order.
Refunds take 7-10 days to process & the payment is refunded back to the method of payment used. As our Customer Services agent has already advised you, this will be done via a new voucher to replace the voucher used for the transaction & the balance via an EFT back into your bank account.
Refunds take 7-10 days to process & the payment is refunded back to the method of payment used. As our Customer Services agent has already advised you, this will be done via a new voucher to replace the voucher used for the transaction & the balance via an EFT back into your bank account.
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chrismari L's updateReviewer Update
23 Jul 2021, 09:55There is no fault on my side
I paid in full
I paid in full
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chrismari L's update23 Jul 2021, 09:55
Reviewer Update
There is no fault on my side
I paid in full
I paid in full
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chrismari L's updateReviewer Update
23 Jul 2021, 09:55Fir an item which is still in stock
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chrismari L's update23 Jul 2021, 09:55
Reviewer Update
Fir an item which is still in stock
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chrismari L's updateReviewer Update
23 Jul 2021, 09:56You are very bad at serving customers!
Paying customers
Paying customers
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chrismari L's update23 Jul 2021, 09:56
Reviewer Update
You are very bad at serving customers!
Paying customers
Paying customers
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chrismari L's updateReviewer Update
23 Jul 2021, 09:57I sm clean as a whistle
You guys are bad!
You guys are bad!
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chrismari L's update23 Jul 2021, 09:57
Reviewer Update
I sm clean as a whistle
You guys are bad!
You guys are bad!
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chrismari L's updateReviewer Update
23 Jul 2021, 09:57Evil
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chrismari L's update23 Jul 2021, 09:57
Reviewer Update
Evil
Totalsports's replyOfficial
23 Jul 2021, 10:03We're sorry you feel that way Chrismari. Our systems show that the item is not in-stock which is why your order was cancelled. Again, we apologise for the inconvenience this causes & can assure you your refund is currently being processed. Please bear with us the 7-10 days for this to reflect back to your account. Please note, we do not send confirmation, so please check your bank statement for this transaction.
Totalsports's reply23 Jul 2021, 10:03
Official
We're sorry you feel that way Chrismari. Our systems show that the item is not in-stock which is why your order was cancelled. Again, we apologise for the inconvenience this causes & can assure you your refund is currently being processed. Please bear with us the 7-10 days for this to reflect back to your account. Please note, we do not send confirmation, so please check your bank statement for this transaction.
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chrismari L's updateReviewer Update
23 Jul 2021, 10:06I have found the item in stock via phone in 5 minutes yesterday ??♀️
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chrismari L's update23 Jul 2021, 10:06
Reviewer Update
I have found the item in stock via phone in 5 minutes yesterday ??♀️
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chrismari L's updateReviewer Update
23 Jul 2021, 10:07How long does it take to produce a voucher for the full amount?
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chrismari L's update23 Jul 2021, 10:07
Reviewer Update
How long does it take to produce a voucher for the full amount?
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chrismari L's updateReviewer Update
23 Jul 2021, 10:08Mr price sport did so much better than you guys
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chrismari L's update23 Jul 2021, 10:08
Reviewer Update
Mr price sport did so much better than you guys
Totalsports's replyOfficial
23 Jul 2021, 10:15Unfortunately the full amount cannot be put onto a voucher as that was not the method of payment used. As you used a voucher & EFT, that is the manner in which you will be refunded.
Totalsports's reply23 Jul 2021, 10:15
Official
Unfortunately the full amount cannot be put onto a voucher as that was not the method of payment used. As you used a voucher & EFT, that is the manner in which you will be refunded.
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chrismari L's updateReviewer Update
23 Jul 2021, 10:15Just checked online again & it is also still showing in stock ??♀️
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chrismari L's update23 Jul 2021, 10:15
Reviewer Update
Just checked online again & it is also still showing in stock ??♀️
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chrismari L's updateReviewer Update
23 Jul 2021, 10:16How long will the voucher take?
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chrismari L's update23 Jul 2021, 10:16
Reviewer Update
How long will the voucher take?
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chrismari L's updateReviewer Update
23 Jul 2021, 10:16R250 voucher
How long?
How long?
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chrismari L's update23 Jul 2021, 10:16
Reviewer Update
R250 voucher
How long?
How long?
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chrismari L's updateReviewer Update
23 Jul 2021, 10:17Witholding goods paid for & the funds??♀️
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chrismari L's update23 Jul 2021, 10:17
Reviewer Update
Witholding goods paid for & the funds??♀️
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chrismari L's updateReviewer Update
23 Jul 2021, 10:22I will not buy from you again after this.
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chrismari L's update23 Jul 2021, 10:22
Reviewer Update
I will not buy from you again after this.
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chrismari L's updateReviewer Update
23 Jul 2021, 10:23Treated so badly
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chrismari L's update23 Jul 2021, 10:23
Reviewer Update
Treated so badly
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chrismari L's updateReviewer Update
23 Jul 2021, 10:26How long for a voucher?
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chrismari L's update23 Jul 2021, 10:26
Reviewer Update
How long for a voucher?
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chrismari L's updateReviewer Update
23 Jul 2021, 10:30It can't possibly take 7-10 days to give me my R250 voucher back ??♀️
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chrismari L's update23 Jul 2021, 10:30
Reviewer Update
It can't possibly take 7-10 days to give me my R250 voucher back ??♀️
Totalsports's replyOfficial
23 Jul 2021, 10:42All refunds can take up to 7-10 days & the E-commerce team will assist as soon as possible.
Totalsports's reply23 Jul 2021, 10:42
Official
All refunds can take up to 7-10 days & the E-commerce team will assist as soon as possible.
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chrismari L's updateReviewer Update
23 Jul 2021, 10:58??♀️
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chrismari L's update23 Jul 2021, 10:58
Reviewer Update
??♀️
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chrismari L's updateReviewer Update
23 Jul 2021, 11:00 Very slow
It is 2021 guys ??♀️
It is 2021 guys ??♀️
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chrismari L's update23 Jul 2021, 11:00
Reviewer Update
Very slow
It is 2021 guys ??♀️
It is 2021 guys ??♀️
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chrismari L's updateReviewer Update
23 Jul 2021, 11:03Pathetic
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chrismari L's update23 Jul 2021, 11:03
Reviewer Update
Pathetic
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chrismari L's updateReviewer Update
01 Aug 2021, 13:54Still no refund ??♀️
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chrismari L's update01 Aug 2021, 13:54
Reviewer Update
Still no refund ??♀️
Totalsports's replyOfficial
02 Aug 2021, 08:08Good morning Chrismari, we're sorry to hear that. Please allow us to check this with our Customer Services team. We apologise for the inconvenience.
Totalsports's reply02 Aug 2021, 08:08
Official
Good morning Chrismari, we're sorry to hear that. Please allow us to check this with our Customer Services team. We apologise for the inconvenience.
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chrismari L's updateReviewer Update
02 Aug 2021, 16:25What the hell ?
On the 23rd you assured me that my refund is being processed & will take 7-10 days
Its 10 days & I received nothing!
No refund in my bank account & no
replacement voucher for the R250 vitality rewards voucher which I used for the majority of the payments ??♀️
Nobody from totalsports even bothered contact me since the 23rd
This is unacceptable!
On the 23rd you assured me that my refund is being processed & will take 7-10 days
Its 10 days & I received nothing!
No refund in my bank account & no
replacement voucher for the R250 vitality rewards voucher which I used for the majority of the payments ??♀️
Nobody from totalsports even bothered contact me since the 23rd
This is unacceptable!
cL
chrismari L's update02 Aug 2021, 16:25
Reviewer Update
What the hell ?
On the 23rd you assured me that my refund is being processed & will take 7-10 days
Its 10 days & I received nothing!
No refund in my bank account & no
replacement voucher for the R250 vitality rewards voucher which I used for the majority of the payments ??♀️
Nobody from totalsports even bothered contact me since the 23rd
This is unacceptable!
On the 23rd you assured me that my refund is being processed & will take 7-10 days
Its 10 days & I received nothing!
No refund in my bank account & no
replacement voucher for the R250 vitality rewards voucher which I used for the majority of the payments ??♀️
Nobody from totalsports even bothered contact me since the 23rd
This is unacceptable!
Totalsports's replyOfficial
02 Aug 2021, 16:34Good afternoon Chrismari, again, we are sorry to hear that. As explained yesterday, we are looking into why you have not been contacted by Customer Services.
Totalsports's reply02 Aug 2021, 16:34
Official
Good afternoon Chrismari, again, we are sorry to hear that. As explained yesterday, we are looking into why you have not been contacted by Customer Services.