Inappropriate service

Good day Total sport team

I bought sneakers last week Friday after 17:00. I knew the service will be horrible when I ask for sneakers and the guy kept on moping the floor from the entrance. I even asked him if is the customer service he was trained for, he mentioned that they don't have sizes, I repeat it and said when we the customer enter the store, greeting you and asking questions do you continue moping, and talking at the same time while we don't even see your face, cool I bought Nike sneakers and the size was small today my husband returned it and charity, the store manager told him they can't assist him since the system is offline. Can you please ask your staff to put my money aside, contact me so that I can return their sneakers? I've never seen such inappropriate service, it's my money after all and I hate being frustrated for something that belongs to me. I swear I will never set my foot in all totalsports store