MvdM
Marelie van der Merwe

1 reviews | Active since Jan 2019

17 Nov 2020, 16:55

If I could give -1 stars I would.

I was at Mooirivier Mall's total sports at about 16:00 today. I picked up clothing for me and my partner. I wanted to pay with his account card ( I have done so numerous times in the past ) I had his full permission - his account card, his ID everything. The ladybat the counter very nicely told me that she just had to check with her manager if I am allowed to purchase the items with his card. I said no problem and waited patiently, as I have done this 1000 times already. The manager came to me didn't greet me nothing. He handled me as if I was a ******** and said I am not allowed to purchase my items (the items were about R400). I nicely asked whyband he just started interrogating me. He asked me where my partner was and I told him that he was at work. Me and my partner both work so I just quickly slipped out of work because I needed a few essential items - my partner could not join me as he works from 7AM - 7PM everyday. I said he could call my partner and he just got more rude by the second. As I tried to explain he just said a blunt no and turned around and walked away. This is umacceptable. The managers cutomer service was absolutely horrible. He made such a scene that everyone who was in the shop probably think that I am a ******** now. The helpers in the shop is supposed to look up to their manager.

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Replies (1)
Totalsports
Totalsports's reply17 Nov 2020, 18:06
Official
Good afternoon Marelie, thank you for sharing your experience at the store with us. The TFG policy is that only the account holder is permitted to purchase using the account. However, the manner in which this was communicated was not up to our level we expect from our team in-store. We have escalated this to our Area Manager who will look into this & provide feedback to you.