Horrific Online Shopping experience

I have never in my life dealt with such disappointing and utterly ******* online shipping like I have had with this shop, its actually just disgusting to be honest.

I placed an order online for for a sneaker SKU ***7, on the 29th December 2020, order number P***. Your site offers delivery within 3 to 5 days, but obviously with covid it could take longer but 8 days is over excessive.

On delivery day at 06:12, your courier guy calls to confirm address and names, at 06:12??? Who does that?? Such utter disrespect, Anyway I had put a note on your delivery notes so clearly no one reads those.

The order was delivered, however the delivery guy forced my dad to sign, 71 year old with co-morbidities??? I thought we didn't have to sign. Anyway my father is still alive thank God.

I get my package only to find a different shoe like in the entire hell??? I send pictures and emails saying what is the way forward with zero to no response. Eventually when it comes through it to an email complaint from Mr. Odysseys??? Like when did order details change??

Call you call center since your emailing system is ****, only to have the first agent, I believe her name id Linda, hung up on me??? WOW customer service out the window??? I called again now only to find an agent who doesn't even bother to listen to a word I say but just keeps trying to talk over me. *** SERVICE MUCH!!!!

You services are utter **** and *******, this is not how a customer should be treated at any point, even after I take the effort to make a suggestion.

Please get a competent someone, who knows their job and what customer service means to call me, no emails please such an utter waste, to fix your poor service.

And don't come with "We cant" ****, this was never my error but you back office and dispatch error, so you need to fix it.

Send the correct shoe to Mall of Africa Total Sport, where i will go and exchange it with the incorrect item.

Ref numbers *** Ref Number ***