Horrible Service/Sales experience

over the past month, I have spent around R4,000 on various shoes at totalsports TableBay. I enquired about the Puma Hybrids (not the V2) and they did not have my size. I was told that my correct size is located at another branch and they would have it delivered at a cost that I was totally fine with. I proceeded to visit the branch 4 times over a 4 week period with no feedback or calls to advise me on my order. The final time I visited the branch the sneakers had arrived but it was the V2's which I did not want. What type of business are you running where a frequent customer requests shoes only to be told there is nothing more we can do and after countless time wasted.