Horrible service

On Monday, 7 September 2020, I ordered two Galaxy Fit watches from Total Sport Online store (order no: P***). The said order was received on Thursday, 10 September. When I opened the order the one box was torn on both sides of the box - the watch seemed like it has been used, and had fingerprints on it. What is deplorable and most disgusting about this is why Foschini packed and sent me a used watch? This is totally undermining and unacceptable.

I returned the watch, and now have been struggling since Thursday, 10 September to get my refund. I am not happy about this and actually ****ed off. I am spending a lot of money trying to fix this and none of your staff seem to care about the trouble I am going through.

I called them on Saturday 12th of September and was taken from pillar to post, my call got cut off while I was on the line with Heidi who did not bother to call me back. Which proves that good service is obviously only given to 'certain customers'.

I have had enough and will return the other watch as this is a nonsensical and totally *********** service I am getting from you.

I am not going to stand this nonsense of a service and rather return your items. And I would suggest that the issue of my credit be resolved as this is tiring and am not going to spend another penny trying to resolve this.

Really disappointed and ****ed off!!!!