HORRIBLE CUSTOMER EXPERIENCE AT TOTAL SPORT CANAL WALK

Approximately two weeks ago, I visited Totalsports Canal Walk with the intention of purchasing a black jacket advertised on their website for R349. Prior to my visit, I phoned the store to confirm the availability of the item. Upon arrival, I was informed that the jacket displayed on their website differed from the one in stock. Despite presenting evidence from their website, the staff initially struggled to provide a satisfactory resolution. After waiting patiently for assistance, I eventually had to raise my concerns vocally before receiving attention. Subsequently, they offered to attempt acquiring the jacket for me and promised to inform me upon its availability. However, I received no communication from them and had to initiate contact myself, incurring unnecessary expenses. Following a week without progress, I followed up again, only to receive a disappointing excuse for their failure to procure the jacket. Upon attempting to contact them today for further clarification, I discovered that I had been blocked. Such actions raise serious concerns regarding the quality of customer service provided. It remains unclear whether the store made any effort to source the desired jacket from their other branches. While I understand the demands of their business, it's imperative to recognize that customer satisfaction is paramount to the success of any retail establishment. I trust that this matter will be addressed promptly by the head of sales.