hisense booked for repairs

<p>On the 02-10-2016 i purchased a Hisense U972 from total sport in zevenwatcht mall. A couple of weeks later on the 27-11-16 the phone just went off and didnt want to go on so on the 30-11-16 i took it back to the store with all its accessories and they told me they will book it for repairs and they will call me back when the phone is back from repairs. Some time in december i gave them a call and they told me the phone is still in repairs n they will contact me back. I called again at the beginning of January and spoke to an assistant by thw name of shaun who told me my phone was back and ready for collection and later that day someone else called to tell me that my phone is not back they made a mistake n that there has been a delay with hisense since they were closed for the festive season so i should allow some time i was so angry but i still gave them a benefit of a doubt. At the beginning of February i gave them a call again for an update and i spoke to jezmarelda who i think was a manager i told her how unhappy i was about they service and i felt like i was being **** to, she then told me everyone else was lying to me my phone only went for repairs the past weekend which was the 04-02-2017 and i should wait as she is not sure when it is going to come back.....</p> <p>I am very dissapointed with the service i received from the store, its like they dont care about their customers, i even asked them to give me a new phone because it seems like they dont know what is happening with my phone. Im very furious n its unbelievable how such a big company could be so careless and unprofessional.</p>