AP
Angela P
1 reviews | Active since Sept 2013
02 Aug 2015, 19:10
Highly Disappointed with online purchase
I ordered a Fitbit on the 7/7/2015. Not only did it arrive after 5 working days but I received the wrong size. The very day that I received it I called the call centre. An agent by the name of Ferenzo Pekeur took my complaint and advised that he would arrange for a courier to collect the item as the stores in P.E dont stock Fitbit. That was in the 15/07/2015. After numerous calls to the call centre at my expense and with interest incurring on my account, I am still waiting for someone to arrange for the couriers to notify me as to when they will collect the item. Please arrange to have this sorted out THIS week and interedt on my account to be reversed!!
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Totalsports's replyOfficial
02 Aug 2015, 22:35Hello starsky,
Thank you for bringing this to our attention. We are disappointed to hear about your experience and we apologise for any inconvenience caused. We have passed your feedback on to our customer services department, who will be in touch with you during the week to assist.
Regards,
The Totalsports team
Thank you for bringing this to our attention. We are disappointed to hear about your experience and we apologise for any inconvenience caused. We have passed your feedback on to our customer services department, who will be in touch with you during the week to assist.
Regards,
The Totalsports team
Totalsports's reply02 Aug 2015, 22:35
Official
Hello starsky,
Thank you for bringing this to our attention. We are disappointed to hear about your experience and we apologise for any inconvenience caused. We have passed your feedback on to our customer services department, who will be in touch with you during the week to assist.
Regards,
The Totalsports team
Thank you for bringing this to our attention. We are disappointed to hear about your experience and we apologise for any inconvenience caused. We have passed your feedback on to our customer services department, who will be in touch with you during the week to assist.
Regards,
The Totalsports team