High 5 to Thabiso at Menlyn Totalsports

Totalsports Menlyn mall was going crazy during #BlackFriday. The unfortunate thing was that I was not there for the specials, I went there for a Kaizer Chiefs jersey which was selling at full price.

Unfortunately with all the chaos and I took an XL kiddies supporters jersey instead of an adult male size. The following day when I went to exchange I found the store in even more hype with more customers all flocking in for black Friday. The assistant just told me that the size I see there is the one they have. I was very disappointed and went to the till to return the kiddies one for a refund. At the till was the calmest and helpful person in the store (customers included). Thabiso asked why I wanted a refund and I related my story. He told me to wait there, went upstairs and actually returned with an XL male size Kaizer Chiefs jersey. Luckily my dad was with me and fitted it right there this time but it was too big. Thabiso then said he will check which stores have the right size for my dad and referred me to all the local branches which had stock. He went further and checked which branches had stock of the kiddies size small for my son, since I had already requested the store to contact me when they got stock. He found 3 branches and said if I return after black Friday he will request an in-branch transfer so that I buy the jersey at Menlyn since it is my nearest branch. After work I went to Brooklyn to exchange the XL one for my dad and he was a happy man.

Thabiso had given me excellent service and gone above and beyond expectations, especially with all the chaos that was going on in the store. He made me feel that we were the only customers and did not give in to the pressure of all the shouting clients behind me. High 5 to Totalsports Menlyn Mall! What started out as a disappointing experience turned around to put smiles on the faces of my dad and my son.