MM
Muluka M
1 reviews | Active since Apr 2015
02 Apr 2015, 11:24
head office
They send us message to let us know that cards that's doesn't swipe must be exchanged by the month of March. I came here yesterday to get another card I waited for so long while they couldn't get hold of them and I left. I am here for the second time I spoke with one of their consultant in head office she ask questions for quality assurance and she ask to speak with the lady helping me, after that the said to me they ate asking for proof of residence and fortunately I had it with me and gave it to them. To cut the story short I have been waiting here for more than 45 minutes and I haven't get help even now.
Helpful (0)
Replies (1)0
Replies (1)
Totalsports's replyOfficial
02 Apr 2015, 14:56Hello mulukam,
Thank you for bringing this to our attention. We try our best ensuring all customers obtain a great customer service and are disappointed that you had this experience.
We sincerely apologise for any inconvenience this may have caused. We will send your communication to the Area Manager whom will contact you directly.
Kindest regards
Alisia Human
Thank you for bringing this to our attention. We try our best ensuring all customers obtain a great customer service and are disappointed that you had this experience.
We sincerely apologise for any inconvenience this may have caused. We will send your communication to the Area Manager whom will contact you directly.
Kindest regards
Alisia Human
Totalsports's reply02 Apr 2015, 14:56
Official
Hello mulukam,
Thank you for bringing this to our attention. We try our best ensuring all customers obtain a great customer service and are disappointed that you had this experience.
We sincerely apologise for any inconvenience this may have caused. We will send your communication to the Area Manager whom will contact you directly.
Kindest regards
Alisia Human
Thank you for bringing this to our attention. We try our best ensuring all customers obtain a great customer service and are disappointed that you had this experience.
We sincerely apologise for any inconvenience this may have caused. We will send your communication to the Area Manager whom will contact you directly.
Kindest regards
Alisia Human