Handset Purchase

I purchased a Samsung A20 at TotalSports in Promenade Mitchells Plain on the 21st, not long thereafter I had noticed that the handset had started acting up. Since the handset was still under warranty, I then took it to the store to have it repaired.

I then took it upon myself to get a second opinion, I was advised that the phone was never even attended to!!! This is the poorest customer service I have ever received.

After the phone had been booked in, the sales consultant that assisted me, Diana told me that updates regarding the repair will be communicated with me.

This was just the first of many problems, there appeared to be some sort of delay getting the phone picked up, this was not communicated to me, working in a customer service environment myself, I understand the intricacies of the matter and that these things are bound to happen however, I would have appreciated some sort of follow up or explanation, better yet some sort of an apology as this would inevitably delay the repair of the phone.

The courier eventually collected the phone from the retailer. The repair centre is 3G.

Following that, I received an email containing an invoice for the repairs of the handset as the phone, according to them, had endured water damage on the circuit board, this was absolutely absurd as the phone had not been exposed to any incidents that could have lead to water damage! To say the least I was rather upset.

A few days later, the handset was returned to the retailer, still not repaired may I add, and I was advised the phone was beyond economical repair and that my warranty has been deemed null and void.

Please keep in mind, that when I initially took the phone to the retailer, it was still operational but when the phone was returned it was completely and utterly DEAD!

I was also advised that there was nothing that could be done, this now leaves me out of pocket considering I purchased the phone for R3000!!! I am disgusted at the way in which the matter was handled! I am seriously considering cancelling my dealings with this store!!!!

#disgruntledcustomer #extremelypoorcustomersevice #servicedeliverysucks