KT
Kaygee T

1 reviews | Active since Aug 2014

22 Mar 2016, 11:36

Gift Card Credit

I really don't understand Total Sport my dear friend lost her gift card and contacted head office to block the card so no 1 can be able to buy on it and so it was blocked when she requested credit on the account was advised it will not be credited in her account ,so where did the money go because who ever will find the card will not be able to buy on it and she didn't get her money back because they refuse to credit her account back ... so at the end Total Sport gets the money and no goods received is this right ?

0
Replies (2)
Totalsports
Totalsports's reply22 Mar 2016, 11:45
Official
Hello kgotsogt,

Thank you for bringing this to our attention, we can understand your frustration. We apologise for the confusion and any inconvenience caused. We have passed your feedback on to the Area Manager who will be in touch with you to assist.

Regards,
The Sports Operations team
KT
Kaygee T's update16 May 2016, 15:05
Reviewer Update

unbelievable over a month and still waiting for manager to call me and explain if this is right and brings sense