ZK
Zamani K
1 reviews | Active since May 2020
11 Sept 2020, 16:52
Frustrated customer.
On the 3rd of August 2020 I made a purchase of a TS back pack at Totasports Westville, which was R299 and swiped my card, but the cashier insisted I swipe again even though the transaction went through. She told me I shouldn't worry about being double charged as the first payment will be refunded back to my card on Tuesday the 25th of August 2020. That wa a lie, it hasn't been refunded and I've been calling every week and being told stories. It seems I'm being ****med. It's been 4 weeks waiting for my refund.
I've been trying to get a hold of their head office on maybe I should report them to the ombudsman.
This is frustrating. I want my hard earned money.
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Replies (3)0
Replies (3)
Totalsports's replyOfficial
11 Sept 2020, 17:00Good evening, Zamani. We're sorry to hear that you were double-charged. We have asked our Area Manager to look into the payment & to assist with the refund. We apologise for the delay & inconvenience.
Totalsports's reply11 Sept 2020, 17:00
Official
Good evening, Zamani. We're sorry to hear that you were double-charged. We have asked our Area Manager to look into the payment & to assist with the refund. We apologise for the delay & inconvenience.
ZK
Zamani K's updateReviewer Update
15 Sept 2020, 18:22Good evening.
Still hasn't received my money from Totalsports WESTVILLE Pavillion. Tried calling but no answer.
Still hasn't received my money from Totalsports WESTVILLE Pavillion. Tried calling but no answer.
ZK
Zamani K's update15 Sept 2020, 18:22
Reviewer Update
Good evening.
Still hasn't received my money from Totalsports WESTVILLE Pavillion. Tried calling but no answer.
Still hasn't received my money from Totalsports WESTVILLE Pavillion. Tried calling but no answer.
Totalsports's replyOfficial
16 Sept 2020, 07:52Good morning, Zamani. Our team have advised that the refund was processed on Friday & that the staff called you on Friday to advise that this has been done. Please allow for your bank clearance to take place as the funds are no longer with us.
Totalsports's reply16 Sept 2020, 07:52
Official
Good morning, Zamani. Our team have advised that the refund was processed on Friday & that the staff called you on Friday to advise that this has been done. Please allow for your bank clearance to take place as the funds are no longer with us.