DF
Duane F

1 reviews | Active since May 2016

23 Apr 2017, 15:08

From heartbreak to everlasting love

<p>We had a Fitbit HR that gave us problems for a second time. Lwando and Rachelle really when out of their way to help us. Because we were so unhappy with Fitbit Lwando made a few calls and arranged for a store credit that allowed us to buy another brand. They then offered solutions to give us a similar type of watch, just another brand. They didn't have the colour in the new watch and Rachelle called around and within 10 min of us leaving the store gave us feedback that she will arrange to pick up the watch at the Menlyn store. </p> <p> </p> <p>Wow! Amazement! </p>

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Replies (2)
Totalsports
Totalsports's reply24 Apr 2017, 09:42
Official

Good day Duane Frost

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Totalsports team

Totalsports
Totalsports's reply24 Apr 2017, 09:47
Official

Good day Duane Frost

My apologies, please ignore the previous response.

Thanks for your positive feedback! We’ll be sure to pass it on to the team.

Hope to see you in store again soon,

The Totalsports team