*****

I opened an account with Total Sports in 2019, my account was in arrears because I am a student and couldn't pay on a month to month basis. My account was then handed over to MBD debt collectors later that year, I however settled my account on the 23rd of April 2021. I started receiving calls from MBD later that same year telling me that my account was handed over to them on the 26th of November that same year after I paid and closed off my account. MBD then advised me to go to the nearest Total Sports store, and explain my case. I went to a branch in Stanger (KwaDukuza) because that's where I stay and they gave me a print out of my slip for the payment I made on the 23rd of April. The manager who was assisting me couldn't understand the transactions made on that day, and she suspected *****. She then called customer services to report a case and open an investigation, I was told I would receive an sms with a reference number but no one has gotten back to me until this day.