Fifa 20 standard edition pre order delay

I pre ordered fifa 20 for ps4.. Which all customers would know that we pre order the fifa title online so as to receive it on release date and not have to queue at stores or experience any delays...

The release date for fifa 20 standard edition was 27 September 2019... I received the sms prompting me to head to the sportscene store in the secunda mall to where I selected the game to be dispatched.. To my surprise upon arrival I noticed that they simply dispatched the free gift that comes with the purchase of the game...

I spoke to a consultant and a supervisor I'm assuming from the Tfg group.. They simply apologized for the delay insisting that the website states that the game only releases on the 27th of September and delivery will take 3-5 working days. This negates the purpose of a pre order purchase.

I as a customer am very disappointed in The TFG group's systems and failure to provide an effective service to its customers.

I will never recommend any person to engage in a pre order service from TFG group as they clearly do not understand the concept of a pre order!

I have expressed my interest in being compensated for my fuel to travel to the store and for my time that was wasted, the supervisor (Aisha who had spoken to me informed me that she would take up the matter with her manager regarding compensation.

I have canceled the order with Aisha. She ensured me that the cancelation will take place and I would be refunded.