MT
Meggan T
1 reviews | Active since Apr 2022
11 Apr 2022, 13:01
Faulty superga
Total sport Garden Route I wouldn't recommend any one purchasing at this store. The customer service is poor and the stock is of poor quality. I purchased a pair of plain white superga sneakers and less than 6 week the material ripped from inside out. Tfg has a 6 month quality guarantee but cannot do anything for me their " valued customer". They assess a quality problem by looking at something. We have come so far regarding technological development and they are international, but still they do not have a quality department. Good bye tfg you just lossed one customer and I am certain I am not the only one.
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Replies (2)
Totalsports's replyOfficial
11 Apr 2022, 13:19Good afternoon Meggan, we're sorry to hear that the team in-store did not assist you with this. We've asked our Area Manager to look into this & assist further. They will be in touch to request images & advise on the next steps.
Totalsports's reply11 Apr 2022, 13:19
Official
Good afternoon Meggan, we're sorry to hear that the team in-store did not assist you with this. We've asked our Area Manager to look into this & assist further. They will be in touch to request images & advise on the next steps.
Totalsports's replyOfficial
12 Apr 2022, 11:56Good afternoon Meggan, our team have updated us that they have been in contact with you & advise that as the damage on the sneakers have been caused by wear & not a factory defect, we are unable to assist with an exchange or refund.
Totalsports's reply12 Apr 2022, 11:56
Official
Good afternoon Meggan, our team have updated us that they have been in contact with you & advise that as the damage on the sneakers have been caused by wear & not a factory defect, we are unable to assist with an exchange or refund.