NM
Ntombikayise M

1 reviews | Active since Apr 2021

14 Sept 2021, 14:14

Faulty phone and poor service from Ralton Jacobs,Zizi DYantyi, Total sports

On the 2nd of March i bought Spark 6 Go in Total Sport Zevenwacht Mall. Within 2 months of using the phone, the phone started freezing and it will go blank just like that, it also takes forever to switch back on. I took the phone back to the store and the guy assisted booked the phone for repairs and it came back saying that the IMEI number was not registered. What the hell , i'm really ****ed as i'm writing this because i spend my damn money to buy this phone. They then gave me a new phone and i told them i no longer want the phone, the only thing i want is for my money to be credited back into my foschini account. They refused they gave me the new phone that also was not charging and freezing as well, i took it back to the store they still refused to assist me and this time i was helped by the store manager Ralton Jacobs who was very rude, Today i went back again because the phone is not charging and if it does charge it takes the whole day just to charge up to 12%, They told me its my fault that the charging port is not charging and the is nothing they can do, The store assistant told me that **** Zizi Dyantyi. I am so ****ed. They Know that the problem is on their side but they fail to take accountability, its not even 6 months of using the phone and i've been to the store 3 times already with the same thing. I want my money back in my Account, Techno Spark 6GO , Total Sports

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Replies (4)
Totalsports
Totalsports's reply14 Sept 2021, 14:30
Official
Good afternoon Ntombikayise, we're sorry to hear that you've had issues with multiple devices purchased from our hi Online stand in the Totalsports store. We're sorry to hear that our team have not been able to assist you & in instances, rude. We've escalated your information & complaint to our Area Manager who will be in contact to assist you further. We apologise for the inconvenience caused.
NM
Ntombikayise M's update15 Sept 2021, 11:01
Reviewer Update
I'm still waiting on somebody to get back to me, how long can on wait for their query to be resolved. When it's clea as daylight that the fault is on your side.
Totalsports
Totalsports's reply15 Sept 2021, 11:12
Official
Good morning Ntombikayise, we're sorry to hear that our team have not been in touch with you. We have followed up with them to reach out as soon as possible. 
NM
Ntombikayise M's update21 Sept 2021, 12:58
Reviewer Update
My complaint has been resolved, thank you for taking accountability. I also want to say thank you to the lady that dealt with my complaint efficiently and the store manager Ralton Jacob's for the great service that I got when I arrived at the store I appreciate it.