Failure to update my account

Hi

I would like to express my dissatisfaction of handling my account. I opened an account in July 2022, my instalment R130. On the 5th August 2022 I paid R200 through EFT, on the 2nd September 2022 I paid R200 on Easypay and all the above methods of payment used were given by you to me.I paid more than the agreed amount but instead I'm getting threatening calls that I'm in areas, instead of getting appreciation calls. My biggest concern or worry is my credit record that is dented. I have been lodging complaints with you guys but nothing has been done, even today I got such a call. Please people see attached proof of payments and do the right thing, clear my name and apologize to me.

See the attached:-