Expensive goods "lost", you'll never get a refund

R2000 worth of goods delivered to the wrong TS store and have since gone "missing". There are multiple reports on hellopeter regarding issues with TS online, particularly recently - I wish I had read them before losing this massive amount of money. The store claims to have the goods and then when you visit the store, they either don't have the goods or they have been returned to the warehouse without documentation.