Exchange Policy

So my son's girlfriend was gifted with a jacket that was bought at Total Sports. The jacket is too big and she neede to EXCHANGE IT. UNFORTUNATELY YHE FOSCHINI GROUP HAS A POLICY NOT TO EXCHANGE GOODS WITHOUT THE CARD ON WHICH THE ITEM WAS PURCHASED. THE PERSON WHO BOUGHT IT, IS NOT IN BLOEMFONTEIN AND THEY ARE ARROGANT ENOUGH TO DEMAND THAT SHE PRODUCES THE ACCOUNT CARD. HOW AND WHY WOULD A HUGE COMPANY LIKE TFG BE ARROGANT ENOUGH TO OKACE THEIR PPL UNDER SUCH PRESSURE WITH A POLICY THAT DOESNT MAKE SENSE. PLEASE MAN... DONT FORGET WHO KEEPS YOUR DOORS OPEN...