TK
TE K
1 reviews | Active since Apr 2017
18 Jan 2021, 10:38
Empty promises
I ordered a pair of shoes in December 2020 as a Christmas Gift. It was the wrong size.
I contacted the online call centre to request a courier. I made the call on 4 January 2021. I was told it would take 5-7 working days. By 12 January 2021, no courier arrived at my door.
I phoned the online number on 13 January 2021. I spoke to Azanda. She told me that the first operator never booked a courier to my address. She said she would inform the warehouse of this delay, so that I would not forfeit the 30-day return window. She promised a swift pick-up of 3-5 working days. Wednesday 20 January 2021 will be the last day, and I therefore just want to put my situation in writing to cover my own bases. We have sent you an email now, and we are awaiting your response. What are we supposed to do if your customer services is non-existent?
Helpful (0)
Replies (6)0
Replies (6)
Totalsports's replyOfficial
18 Jan 2021, 10:45Good morning Esteé, we're sorry to hear that you have such issues with your order.
Are you able to visit any Totalsports store? Our team in-store will gladly assist you with your return & refund instantly in-store.
Please PRIVATE MESSAGE / DIRECT MESSAGE us your P order number & if you received a reference number when calling. We'll look into this with our Customer Services & Online Shopping teams urgently.
Are you able to visit any Totalsports store? Our team in-store will gladly assist you with your return & refund instantly in-store.
Please PRIVATE MESSAGE / DIRECT MESSAGE us your P order number & if you received a reference number when calling. We'll look into this with our Customer Services & Online Shopping teams urgently.
Totalsports's reply18 Jan 2021, 10:45
Official
Good morning Esteé, we're sorry to hear that you have such issues with your order.
Are you able to visit any Totalsports store? Our team in-store will gladly assist you with your return & refund instantly in-store.
Please PRIVATE MESSAGE / DIRECT MESSAGE us your P order number & if you received a reference number when calling. We'll look into this with our Customer Services & Online Shopping teams urgently.
Are you able to visit any Totalsports store? Our team in-store will gladly assist you with your return & refund instantly in-store.
Please PRIVATE MESSAGE / DIRECT MESSAGE us your P order number & if you received a reference number when calling. We'll look into this with our Customer Services & Online Shopping teams urgently.
Totalsports's replyOfficial
18 Jan 2021, 11:29We understand your frustration Esteé, however are just trying to resolve this for you as quickly as possible. Thank you for sharing your P order number with us. We've escalated this matter to the Head of Customer Services & Online Shopping to look into & assist further.
Totalsports's reply18 Jan 2021, 11:29
Official
We understand your frustration Esteé, however are just trying to resolve this for you as quickly as possible. Thank you for sharing your P order number with us. We've escalated this matter to the Head of Customer Services & Online Shopping to look into & assist further.
TK
TE K's updateReviewer Update
19 Jan 2021, 09:14Tomorrow it's been a month since my order arrived. I am still waiting for the courier. I've cancelled so many plans this year just because your customer service agents told me the courier was coming and I had to stay at home and wait for them. This is ridiculous. I expect the courier to be here by TOMORROW latest.
TK
TE K's update19 Jan 2021, 09:14
Reviewer Update
Tomorrow it's been a month since my order arrived. I am still waiting for the courier. I've cancelled so many plans this year just because your customer service agents told me the courier was coming and I had to stay at home and wait for them. This is ridiculous. I expect the courier to be here by TOMORROW latest.
Totalsports's replyOfficial
19 Jan 2021, 09:19Good morning Esteé, we have shared your feedback with our Customer Services team to assist further.
Totalsports's reply19 Jan 2021, 09:19
Official
Good morning Esteé, we have shared your feedback with our Customer Services team to assist further.
TK
TE K's updateReviewer Update
20 Jan 2021, 08:23Good day. I am still waiting for the courier to come. It's been another couple of days of YOUR company throwing me around with more empty promises.
Today it's been a month. I expect the courier to come absolutely not a minute later than today and a full refund by the end of the week. Please get someone to do their job and stop neglecting your loyal customers like this.
Today it's been a month. I expect the courier to come absolutely not a minute later than today and a full refund by the end of the week. Please get someone to do their job and stop neglecting your loyal customers like this.
TK
TE K's update20 Jan 2021, 08:23
Reviewer Update
Good day. I am still waiting for the courier to come. It's been another couple of days of YOUR company throwing me around with more empty promises.
Today it's been a month. I expect the courier to come absolutely not a minute later than today and a full refund by the end of the week. Please get someone to do their job and stop neglecting your loyal customers like this.
Today it's been a month. I expect the courier to come absolutely not a minute later than today and a full refund by the end of the week. Please get someone to do their job and stop neglecting your loyal customers like this.
Totalsports's replyOfficial
20 Jan 2021, 08:40Good morning Esteé, thank you for bringing it to our attention that the courier did not collect the package yesterday as we had advised you via email. We are looking into this urgently with the courier & will provide feedback as soon as possible.
Totalsports's reply20 Jan 2021, 08:40
Official
Good morning Esteé, thank you for bringing it to our attention that the courier did not collect the package yesterday as we had advised you via email. We are looking into this urgently with the courier & will provide feedback as soon as possible.