FA
Frank A
1 reviews | Active since Oct 2014
18 Mar 2021, 14:00
Drunk shift manager and overall terrible experience
The shift manager named Thapelo at the V&A Waterfront Totalsports location was drunk on shift. He smelled of alcohol and was constantly making rude remarks, calling me fat and trying to get me to buy shoes other than the ones I had chosen. When attempting to get a refund he slowed the process down and eventually authorised it. He was harassing the female staff constantly and made everyone around him uncomfortable. Due to this we will not be returning to a Totalsports location.
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Replies (4)0
Replies (4)Totalsports's replyOfficial
18 Mar 2021, 14:15Good afternoon Frank, thank you for bringing this to our attention. We take these issues very seriously & we are looking into them immediately & will be in touch with you to provide feedback.
Totalsports's reply18 Mar 2021, 14:15
Official
Good afternoon Frank, thank you for bringing this to our attention. We take these issues very seriously & we are looking into them immediately & will be in touch with you to provide feedback.
FA
Frank A's updateReviewer Update
18 Mar 2021, 14:16Okay, thank you
FA
Frank A's update18 Mar 2021, 14:16
Reviewer Update
Okay, thank you
FA
Frank A's updateReviewer Update
18 Mar 2021, 14:20Kindly note that the refund was processed to a different card than the original purchase, and it seems like the refund was not valid. I've contacted my bank regarding that.
FA
Frank A's update18 Mar 2021, 14:20
Reviewer Update
Kindly note that the refund was processed to a different card than the original purchase, and it seems like the refund was not valid. I've contacted my bank regarding that.
Totalsports's replyOfficial
18 Mar 2021, 14:23Thank you. Our Area Manager will assist further from our side on this as well Frank.
Totalsports's reply18 Mar 2021, 14:23
Official
Thank you. Our Area Manager will assist further from our side on this as well Frank.
