Don't order anything from Totalsports online, you will be sorry!!!

I ordered a pair of rugby boots for my son from Totalsports online on 11/11/2020, today is the 26th of November 2020 and I have still not received them. I have been phoning Totalsports everyday for the last week and a half requesting my money back as the order was sent to the couriers on 11/11/2020 and has not moved from there since.

I am so angry right now, I just want my money back but all I get is excuses, I was promised that the parcel would have been received within 5 working days yet 10 working days (15 normal days) have passed and my parcel still shows that it is at the courier.

Now I have been told that I have to wait for the courier to return the item and please note that the courier company will contact me and not Totalsports, how is this my problem, I ordered the item from Totalsports not the courier company so why do I have to wait on the courier company seeing as the item has been with the courier company for 15 days already, they have never delivered it.

I will never ever order anything from Totalsports online ever again nor will I ever purchase anything from any one of their stores ever again.