Don't buy TOMTOM sport goodies at Totalsport

I bought 5 months ago a TomTom GPS watch and heart rate monitor for treadmill and outdoor running (2 sets). The watch seems to be working correctly on the treadmill but I started using it now for outdoor running. The GPS takes forever to initialise and the heart rate it indicates is totally wrong. I updated the software however it still did not operate correctly. Went back to Total Sports they referred me to TOMTOM. They also indicate that they can't refund or credit me because I don't have the original packaging. Trying to lodge a complaint at there Head-office however I am being referred every time to some one else. Paid cash for the stuff now I properly have to throw it in the dust bin.