Dissatisfied with Totalsports

Good Day I would like to express the appauled behaviour of your staff at Totalsports West Street, I walked into yout store on Monday 02-05-2016 and as I approched the store there we're 2 staff members having a hearty conversation when I "rudely" interuppted the indian sales guy to assist me wid 2 sizes in a certain sandal that was indeed displayed on the floor as you enter the store, his response was I the customer has to go upstairs and ask for assistance due to sandles been upstairs, I understand if the store was busy or he was busy bt this wasn't the case, I then proceeded to the cash desk to do my refund and complained to the manager on duty named Rene, I explained to her what had happened and her response was the sandal are only on display downstairs and the salesperson is correct in directing me upstairs, my point to her was he was not busy, he could have come to the computer and checked if he had a size like the other totalsports shops offer saving me the trip upstairs as I was suffering with my knee to go up,she then fustrated with me then asked if she could check for me obviously annoyed I bothered to complain, I then said no I would rather go to another store than to give them a sale because I'm sure all stores work towards a target they have to reach, clearly this store don't value the customers. After I had departed from the store and Not realising I had my sister in the queue still waiting to pay, Rene then shook her head at the cashier next to her like I was at fault and then proceeded to call the indian boy that refused to assist and then approched the boy by asking what did you say to that customer and bursts out laughing like I'm their clown for the day and then said well she goin to phone Head Office for you and then continued this behaviour in full view of the other customers standing in the queue. After my sister announced to Rene who she was and infact was with me, and also took the time to correct Rene for addressing the staff member and making me a joke, Rene did not utter a word in disbelief because she knew she was at fault, neither did she apologise to my sister who corrected her. I am a faithful customer of the Foshini group and if this issue is not addressed you will loose many more customers because of this, I eventually paid cash at PNS for the sandal I needed at a discounted price because of your staff been unhelpful. "I'm sure your cameras in store will pick up this incident if I they try and deny this" Distgusted and Dissatisfied with Totalsports Customer Service Regards Mrs.Jeanette Marriott Ph:*** ***