Disinterested staff

I have 2 complaints about the Sandton City Totalsports. Firstly I wanted to purchase the official 2018 World Cup Soccer ball, the staff just said they don't have. I had to ask them to check the other branches, to which they then said that they don't have the sku code so they couldn't check on the system. I then said they could call the other branches and they reluctantly said ok. The one staff member called the Mall of Africa branch and after that told me they don't have and was expecting me to just say it's fine. I asked them to check other branches. They then went to speak to what I assume was the manager, who then said again they can't without the sku code. At that point I made a scene and told them that their lack of effort and customer service was shocking. They weren't interested in helping and making a sale of R2,500!

Secondly I had been there a couple of weeks ago and I saw the Italy soccer shirt. I told my wife, who wanted to get it as a gift for me. When she called a few days later one of the staff members said that they didn't have it and hadn't gotten it in, which was a lie. My wife then went and purchased it at CrossTrainer. When we were in the Totalsports today lo and behold, the Italy shirt was still there. So that was another R1,400 sale lost!

After me complaining to the manager she then said Thank You as I was leaving, which is absolutely the wrong thing to do. No offer to sort it out, just a sarcastic Thank You.

I am very unimpressed and will not shop there again!