NV
Nicolas V
1 reviews | Active since Jul 2019
18 Feb 2022, 08:37
Disgusting ? My refund
Wow disgusting at TFG-The Foschini Group It's been 8 days and I still have not received my refund.
It is disgusting as it's a large amount of money and I have been told many stories by many people who work at the total sports store. I've been told it will take 2 days. Then I was told it would take 5 days. Then I was told it would take 7 days.
Nothing has been done, no refund has come through and it's disgusting. I would not suggust purchasing a smart watch from any TFG stores as you won't get your money back.
The next step is 702.
Helpful (0)
Replies (6)0
Replies (6)
Totalsports's replyOfficial
18 Feb 2022, 09:21Good morning Nicolas, thank you for reaching out to us. Please could you confirm if the original purchase was made online or at the store?
Totalsports's reply18 Feb 2022, 09:21
Official
Good morning Nicolas, thank you for reaching out to us. Please could you confirm if the original purchase was made online or at the store?
NV
Nicolas V's updateReviewer Update
18 Feb 2022, 09:36It was purchased in store, the store then proceeded to refund me on my credit card and it has still not reflected
NV
Nicolas V's update18 Feb 2022, 09:36
Reviewer Update
It was purchased in store, the store then proceeded to refund me on my credit card and it has still not reflected
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Nicolas V's updateReviewer Update
18 Feb 2022, 09:44I have the proof of refund and it has still not reflected
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Nicolas V's update18 Feb 2022, 09:44
Reviewer Update
I have the proof of refund and it has still not reflected
Totalsports's replyOfficial
18 Feb 2022, 09:45Thank you Nicolas for confirming that information. We've escalated this through to our Customer Services team to assist further. We apologise for the inconvenience & delay in your refund reflecting.
Totalsports's reply18 Feb 2022, 09:45
Official
Thank you Nicolas for confirming that information. We've escalated this through to our Customer Services team to assist further. We apologise for the inconvenience & delay in your refund reflecting.
NV
Nicolas V's updateReviewer Update
18 Feb 2022, 09:55Ensure I get a call before 12:00PM
I have given enough time.
Thank you
I have given enough time.
Thank you
NV
Nicolas V's update18 Feb 2022, 09:55
Reviewer Update
Ensure I get a call before 12:00PM
I have given enough time.
Thank you
I have given enough time.
Thank you
Totalsports's replyOfficial
18 Feb 2022, 10:42We unfortunately cannot guarantee what time the team will be able to call Nicolas. We understand the frustration & ask that you bear with us. The team are looking into your refund & will contact you as soon as possible to assist.
Totalsports's reply18 Feb 2022, 10:42
Official
We unfortunately cannot guarantee what time the team will be able to call Nicolas. We understand the frustration & ask that you bear with us. The team are looking into your refund & will contact you as soon as possible to assist.