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Nikki C
1 reviews | Active since Feb 2016
08 Dec 2020, 12:09
Disgusting customer service and **** attitude.
Over a month ago I ordered a pair of Burgundy Vans from one of the employees who told me the shoes would be delivered within 10 working days. When I went into the store today I found out he no longer works there and he did not even order the shoes. Another employee tried to get hold of various branches to see if they had the shoes available. NOT A SINGLE BRANCH ANSWERED THEIR PHONE. Absolutely disgusting customer service. Attitude is “don’t give a ****”. Still haven’t gotten my shoes ordered.
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Replies (5)0
Replies (5)
Totalsports's replyOfficial
08 Dec 2020, 12:16Hi Nikki, we're sorry to hear that you have not received your item & that the team member is no longer with the business. Could you please advise which branch of Totalsports this was at? Did you pay for the transfer or the item?
Totalsports's reply08 Dec 2020, 12:16
Official
Hi Nikki, we're sorry to hear that you have not received your item & that the team member is no longer with the business. Could you please advise which branch of Totalsports this was at? Did you pay for the transfer or the item?
Totalsports's replyOfficial
08 Dec 2020, 15:36Thank you for sharing which branch. An inter-branch transfer can take between 10-14 working days to be sent from one store to another, depending on the location. We have escalated this matter to our Area Manager to look into the IBT & the staff member in question.
Totalsports's reply08 Dec 2020, 15:36
Official
Thank you for sharing which branch. An inter-branch transfer can take between 10-14 working days to be sent from one store to another, depending on the location. We have escalated this matter to our Area Manager to look into the IBT & the staff member in question.
Totalsports's replyOfficial
08 Dec 2020, 15:49As this was requested previously, these timeframes are more for what should have been received. Our Area Manager - Ashley - will be able to confirm new timeframes, if you are still interested in the sneakers.
Totalsports's reply08 Dec 2020, 15:49
Official
As this was requested previously, these timeframes are more for what should have been received. Our Area Manager - Ashley - will be able to confirm new timeframes, if you are still interested in the sneakers.
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Nikki C's updateReviewer Update
09 Dec 2020, 09:02Good day, will Ashley be in contact with me to let me know the new timeframes?
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Nikki C's update09 Dec 2020, 09:02
Reviewer Update
Good day, will Ashley be in contact with me to let me know the new timeframes?
Totalsports's replyOfficial
09 Dec 2020, 10:11Hi Nikki, yes, Ashley will be providing you with an update. We have sent a reminder to Ashley to get in touch as soon as possible.
Totalsports's reply09 Dec 2020, 10:11
Official
Hi Nikki, yes, Ashley will be providing you with an update. We have sent a reminder to Ashley to get in touch as soon as possible.