Disaster courier services

I have had enough of bad service from the branded store Total sport under the TFG Group. I made an online order on the 25th of sneakers paid with my Foschini account, A pair of Le coq Sportif, since then I have made calls and sent emails, went to Facebook to report it but still no order delivered. What's worse is that on the tracking order o page of TFG Total Sports it says order delivered. I made a call last person I spoke was Cara Styles who sent me an email stating my order will be delivered on the 8th of January 2018, It's the 8th today but no order. Had I had known that it will result in a bad experience I would have not bothered. I am no longer interested in the order as I had to go to a store and buy them, hopefully they will respond seeing my complain here and cancel the order refund my account. Bad customer experience.