Disappointed

im so disappointed in totalsports i bought a Samsung A31on the 4 August 2021 a R4000 display phone when i got the phone i updated the phone after that it restarted by not so often but i thought it was supposed to do that coz it has a build in cleaner and antivirus so Novenber when i had to update my phone for the second time i found out the phone does not wanted to update i had to factory reset my phone coz i thought if i was gona do that the phone was gona be right but from november to January our store was so busy so i didn't have the time take it in i phoned on n sunday in january 2022 in the middle of the month i phoned the totalsport garden route mall coz the totalsport george was closed they said to me there i should take the phone to vodacom go they take there phones the re to be fixed they fixed the update problem not the restart problem so the phone got word i was there again at totalsport so they said the coz i took it the 1st there i should take it again coz ill be my phone quicker by someone i know said i shouldn't take it so the 23/02/2022 i calls there call center i spoke to someone there they said i should not take the phone to vodacom i should take it in to the store and i did i took the phone in on the 25/02/2022 they sent me a message when i booked it in on the 28/02/2022 i got a message to tell me its being picked up they sent me again a massage on the 02/03/2022 the phone is received and in queue for assessment on Monday the call center people was so mean by there was you of all of them there was 1nice person who tride to help me and the store afterwards phoned me and the area manager said they would check and tried to phone for me and the sent me a msg to say my complaint is resolved by it was never i waited then i got a message to tell me they are waiting to spares and for me it means spare parts so why does a new phone need spare parts then it means there was something wrong with the phone my problem is how do i know its gona be fixed im so scared of tho phone. And i never bought samsung and my 1st time buying a Samsung now im having tho problem if lost so many data already with that phone.im having so many problems.