AB
Althea B
1 reviews | Active since Jun 2013
23 Dec 2020, 20:40
Disappointed
I am so disappointed with my last online purchase with Totalsports. I ordered items online for Black Friday on the 26th of November to have all the items cancelled and to this day, after numerous emails have still not received my refund after they cancelled the order. Some items are still listed as processing?? The last communication I had I was told it will take 3 to 7 days to reflect which was 2 weeks ago already, it is now almost a month since you cancelled the order with no refund! Come on guys, please get it together? The email team is not helpful at all!!!
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Totalsports's replyOfficial
24 Dec 2020, 05:10Good morning Althea, we're sorry to hear that you are disappointed. Unfortunately some of the orders for Black Friday were oversold & we had no choice but to cancel those items. Please DIRECT MESSAGE / PRIVATE MESSAGE us your P order number & surname & we'll look into why you have not received your refund.
Totalsports's reply24 Dec 2020, 05:10
Official
Good morning Althea, we're sorry to hear that you are disappointed. Unfortunately some of the orders for Black Friday were oversold & we had no choice but to cancel those items. Please DIRECT MESSAGE / PRIVATE MESSAGE us your P order number & surname & we'll look into why you have not received your refund.