Customer Service for what

First I app**** for a store card, went to collect on Monday at Totalsports Walmer Park. I received my card and wanted to make a secondary card for my mother. The store did not have forms and I waited for them to get, they couldn't get after 30 min of waiting so I went to Foshini in the same mall and waited again and was informed that they don't have forms and they can't tell me how to get them. I then contacted social media on Tues to query for the forms and did not hear anything back. On Wednesday I phoned the customer service line and was informed that they cant email me a form I need to email the admin department to ask for it, after refusing to do that NOLUBABALO emailed it to me. I then wanted to query if I was supposed to have gotten vouchers as I though a Totalsports account would have fallen under Foshini, NOLUBABALO transferred me to new accounts as she said she cant assist with new account vouchers. At the new accounts department, Craig answered the phone and before I could even explain my query he said that he only deals with new accounts and if my account is open he needs to transfer me back to customer services. I asked him to first listen to my query before deciding that he can't help me. He was able to help me thereafter and informed me that because I opened a Totalsports account I don't get vouchers because it is only for Foshini, which I also didn't know about or I would have rather opened a Foschini account.

So my first 3 days on holding an account I have been met with people who are extremely unhelpful and the customer service is absolutely pathetic. I would like to please cancel this account as I have had the most unpleasant experience and am very unhappy with the service provided and attitude of staff I have dealt with so far.