KR
Kgomotso R
1 reviews | Active since Oct 2021
02 Oct 2021, 12:01
CREDIT RECORD UPDATE
I am extremely disappointed by the level of incompetecy exerted by the total sports customer service. I send them a settlement letter on the 28th of June 2021 from their dept collectors pleading with them to update my credit record. Todate nothing has been done. They keep feeding me with lies, telling me that they have sent the settlement letter to ITC and my information will be updated in 21 days. I am very disappointed.
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Replies (4)0
Replies (4)
Totalsports's replyOfficial
02 Oct 2021, 14:50Good afternoon Kgomotso, we're sorry to hear our level of service has not met expectation & that our accounts team have not assisted on this. We have escalated this to our head of Customer Services to assist further.
Totalsports's reply02 Oct 2021, 14:50
Official
Good afternoon Kgomotso, we're sorry to hear our level of service has not met expectation & that our accounts team have not assisted on this. We have escalated this to our head of Customer Services to assist further.
KR
Kgomotso R's updateReviewer Update
02 Oct 2021, 14:59Thank you. When can I expect my credit record to be updated? This thing is negatively impacting my credit score. I would love for it to be dealt with ASAP, it's been long. I've done my part please do yours.
KR
Kgomotso R's update02 Oct 2021, 14:59
Reviewer Update
Thank you. When can I expect my credit record to be updated? This thing is negatively impacting my credit score. I would love for it to be dealt with ASAP, it's been long. I've done my part please do yours.
Totalsports's replyOfficial
02 Oct 2021, 15:09We understand the urgency of the matter & our Head of Customer Services will contact you during business hours & soon as possible.
Totalsports's reply02 Oct 2021, 15:09
Official
We understand the urgency of the matter & our Head of Customer Services will contact you during business hours & soon as possible.
KR
Kgomotso R's updateReviewer Update
02 Oct 2021, 15:16Ok thank you. I'll wait for your response during office hours.
KR
Kgomotso R's update02 Oct 2021, 15:16
Reviewer Update
Ok thank you. I'll wait for your response during office hours.