**** service full of lies

2days ago I went to go exchange my soccer boots which I bought a month ago for R2899 at Totalsport Century City. When I got there the first time they wanted to exchange it but I didn't get a size for me and a lady called Monique said that I must come back. Two weeks later(this past Monday) I went there and the same lady Monique with this other short light of complexion guy refused to exchange my boots. They say that I've been playing on a hard surface, I mean.... Seriously. Who in his right mind would go play on a hard surface or road with his brand new boots which he just bought for R2899? If they don't want people to play on artificial fields then they must indicate which boots is for artificial grass and which is not,but there's no signs nothing indicating that. All over the world people are playing on artificial fields these days, I mean 2months ago our national team played against Cape Verde in a world cup Qualifier on an artificial field. On top of that, the lady that helped me (Monique) & a guy called Dylon was standing talking running around dancing laughing while I was waiting there waiting for feedback from them. I literally stood there for 35min while they were laughing and dancing, when I eventually walked up to the till asking them what's going on, then they remembered me and just shrug me off saying they can't help and they not exchanging the boots coz I played on a hard surface (which I didn't). If I can advice anyone who shops and buy sports wear at Totalsport, don't do it at TOTALSPORT CENTURY CITY. They a bunch of unprofessional, childish immature people with no people s****s or customer service. I won't leave this hanging and will make sure they get expose for this.