JT
Janine T
1 reviews | Active since Aug 2015
21 Oct 2015, 15:21
Confused
I bought trainers on 20 October at Total Sport in Greenacres mall PE, I received 2 Foschini Reward voucher sms' after the purchases one stating if i buy any 2 items at Total Sport i will get 50.00 off and the other one saying buy for 250 or more and receive 50.00 off.<br> So i go to Total sport in Uitenhage today and spend R699 and R288 thinking that i will redeem my voucher. When i asked about it i was told there is no voucher to spend on the card. So where did it disappear to? <br> I must say i dont always have the voucher slip with me but it should be on the card, right?<br> <br> And because i got 2 sms with different reference numbers does that mean i get 100.00 off?<br> <br> Please advise
Helpful (0)
Replies (1)0
Replies (1)
Totalsports's replyOfficial
09 Nov 2015, 10:10Hello nina64622,
Dear nina64622
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Dear nina64622
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Totalsports's reply09 Nov 2015, 10:10
Official
Hello nina64622,
Dear nina64622
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Dear nina64622
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.