Complaints totalsports.

I purchase a hauwei watch at Langeberg mall on special for R1999. The watch was not working as charging problems occur. Took it back to them and was tested and found faulty. I requested the exact same watch to be exchanged. The credit could not be loaded back and still the amouny of R1999 appears on statement. When they need to load the new watch the balance of R4000 will appear. I explained the simple calculations that its impossible as i will only receive 1 watch and not to therefor my balance must be R1999. They could not understand this and i requested to cance all transactions to get a zero balance. Now i dont have a watch but balance is R1999 outstanding. Call center was called several times by the sales person and no success