Complaint Regarding Defective Product and Poor Service

I am writing to express my dissatisfaction with the service I have received regarding a defective product purchased last month at your La Lucia store. When I visited the Musgrave store for assistance, I was instructed to return to the original store where I bought the shoes. Upon doing so, I was informed that the La Lucia store did not have the cash on hand to process my refund and was told to come back another day.

This experience has been frustrating, and I am now left with unusable shoes and no resolution in sight. I would appreciate it if you could address this matter promptly and provide a satisfactory solution.