Complain

Complaint Letter

I am writing to formally lodge a complaint regarding my recent experience at your store. At 15:03 pm today, I took a photo of the Samsung Galaxy A26 5G which was clearly displayed on promotion for R4,499 (save R500).

When I returned shortly afterwards with my purse to purchase the phone, I was shocked to find that the price had been changed to R5,000. This constitutes false advertising and a violation of my consumer rights, as the displayed price should have been honoured at the time of my intention to purchase.

To make matters worse, when I raised the issue, the staff member named Tsepo was rude, dismissive, and blatantly refused to assist me or respect the advertised price. His behaviour was highly unprofessional and added to my disappointment.

This entire experience has left me extremely dissatisfied with the level of service and the disregard for consumer protection laws. I expect your company to investigate this matter urgently and provide me with a resolution, which includes: 1. An explanation for the sudden change in the displayed price. 2. Corrective action against misleading advertising practices. 3. Appropriate steps taken regarding the unacceptable behaviour of the staff member involved.

I trust you will take this complaint seriously and get back to me with a resolution at the earliest convenience.