CELLPHONE STUCK AT THE STORE; ACCOUNT PAID UP TO DATE

I bought a J4 Core cellphone from TotalSport Menlyn towards end of August 2019. Beginning of September 2019 the cellphone screen could not swipe and was unable to use. I returned it to TotalSport Menlyn for repairs. The cellphone was returned in two weeks as repaired. After two days the cellphone started the same problem again. I called Menlyn and they advised me to drop it at any TotalSport near to where I work or Stay. I dropped the cellphone at totalSport Sammy Marks Square in September. Every time I query about it I am told it is at MTN for repairs. 3 weeks ago I received an SMS that my phone is repaired and ready for collection. I went to the Store, they told me the cellphone has not yet reached the store and they adviced me to come again in few day or that they will call me. I have been to the store every second day of the week, my cellphone is not in the store. Last week the staff at TotalSport asked me to speak tothe courier Company and they tolds me that they have difficulty delivering in Mid-Town, they can easily deliver at Menlyn. The guy told me they will do deliveries to sammy Marks square on wednesdaylast week, and I told him I will then come to the store on Thursday to collect the phone. Instead, I went on Friday, and the phone was still not there. Yesterday I went to Sammy Marks Square again, the phone is still not yet delivered. To u TFG Group, please take your cellphone and credit my account. I do not see the reason why I bought a cellphone and it had a problem within a month of purchase. After it was repaired it got the same problem. Since august, I had access to that cellphone for less than 10 day. I am paying my account and there is still no cell phone. Tell me: What am I paying for if the cellphone that I bought is not with me but, at a Courier company somewhere. Please communicate on the way forward as I AM SO ****ED OFF.