CALL CENTRE AGENTS

I wish I could give Totalsports a negative review. Like minus stars. I get calls every morning at 7am. I answer and most times the call just goes dead. This morning I get a call the woman I spoke to was interrupting me at every chance she could. She ignored me and insisted I listen to her first. This treatment from a huge SA company must be the norm now because it seems like I always get treatment. Pathetic service and even worse manners. The call centre agent I spoke to was just uninterested in what I had to say and when requesting she transfer me to a manager she didn't. I could hear her moving around in the background and breathing in the headset only for her to "return" and say that the manager would call me back.... Without taking my details or asking what time they should call. She just said bye and put the phone down. The service at Totalsports is the worst in the world and I bet management will call me after this post to say sorry. Sorry isn't enough. Sorry for terrible service doesn't make the situation better or make me want to stay a Totalsports customer.