lB
lechelle B
1 reviews | Active since Mar 2015
18 Jan 2021, 13:02
Being difficult to assist me
I recently received a gift from someone. I need to exchange it, however the pavilion branch refuses to assist me without a slip. I called the other branches and they said it's possible to exchange it without a slip. However due to covid it is dangerous to be traveling far from where I live. N it's insensitive to be asking ppl for receipts with the covid crises and the problems they are experiencing at the moment
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Totalsports's replyOfficial
18 Jan 2021, 13:16Good afternoon Lechelle, thank you for sharing your experience with us. TFG's policy is that refunds or returns can be done without the receipt, as this is the only document that shows when it was purchased. Returns & refunds can only be done within 30-days of purchase. We understand that it's difficult with Covid-19, however if the person who gave you the gift, is able to photograph the receipt & send it to you, we will gladly assist in-store.
We apologise for the inconvenience.
We apologise for the inconvenience.
Totalsports's reply18 Jan 2021, 13:16
Official
Good afternoon Lechelle, thank you for sharing your experience with us. TFG's policy is that refunds or returns can be done without the receipt, as this is the only document that shows when it was purchased. Returns & refunds can only be done within 30-days of purchase. We understand that it's difficult with Covid-19, however if the person who gave you the gift, is able to photograph the receipt & send it to you, we will gladly assist in-store.
We apologise for the inconvenience.
We apologise for the inconvenience.